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Troubleshooting
GR2K-GA-0015 7-53
Ver. 07-02
Figure 7-17 DNS Relay Communication Failures Troubleshooting Chart
7.5.5.1 Inspection of Log Message and Interface
Impediment (or breakage) of the hardware (RP/NIF/Line) or impediment in the
adjacent device may be seen as the cause of the communication obstruction. Inspect
the log messages shown in the router and the interface up/down status by the show
ip interface command. For the procedure, refer to Subsection 7.5.1, “Communication
cannot be done or communication is disconnected” on page 7-23.
7.5.5.2 Confirmation of this Device’s DNS Relay State
(a) Confirmation of the DNS Relay Demon Actuation
Use the show dns-relay command to confirm whether information can be derived from
the DNS relay demon. If the result of executing the show dns-relay command is as
shown below, re-set the relay function by using the dns-resolver configuration
definition command.
[Result of the execution]
<Cannot communicate>
Confirmation of impediment occurrence by
using the show logging command.
Physical error
log not found
Physical error
log found
Inspect interface up/down status with
show ip interface command.
Follow the procedure for each log message
according to the Operation log and MIB, and
follow the procedure for troubleshooting on IP
communication failures according to
Section 5.2.
Confirm the DNS relay status by using the
show dns-relay command.
Follow the procedure
in Section 5.6.
No problems in the
setting of this device.
There is a problem in the
setting of this device.
Confirm the name server.
Confirm the configuration
definition in this chapter.
up
down
- Hitachi Gigabit Router GR2000 1
- Series Enhanced Version 1
- (FCC) Compliance 2
- Trademarks 2
- Release 06-05 (January 2003) 3
- Change Record 3
- Abbreviations 5
- Acknowledgments 11
- [BSDI Internet Server] 13
- AT&T (DAVID M. GAY) 14
- INFO-ZIP GROUP 14
- INTERNET SOFTWARE CONSORTIUM 14
- SIGMASOFT, TH. LOCKERT 15
- SUN MICROSYSTEMS, INC 15
- UNIVERSITY OF TORONTO 16
- WILDBOAR 17
- MARTIN BIRGMEIER 17
- CHRISTOPHER G. DEMETRIOU 17
- DAVID HOVEMEYER 18
- FRANK VAN DER LINDEN 18
- THEO DE RAADT 19
- HENRY SPENCER 19
- [diff, grep] 20
- [tcpdump] 21
- [traceroute] 22
- [Apache HTTP server] 23
- [Xntp Program] 23
- [MD5 Program] 24
- [mrouted] 25
- [PIM sparse-mode pimd] 25
- [KATE IPv6 STACK] 26
- Safety Guide 29
- Specific Warning Instructions 30
- Specific Caution Instructions 31
- Other Instructions 32
- Table of Contents 33
- List of Figures 43
- List of Tables 49
- Chapter 1 51
- Before Operation Start 51
- GR2K-GA-0015 1-3 53
- 1-4 GR2K-GA-0015 54
- 1.2.1 Console 55
- 1.2.1.4 RS-232C 56
- 1.2.1.5 Modem 56
- 1.2.3 Backup MC 58
- Chapter 2 59
- Starting the router 59
- 2.2 Starting the router 61
- 2.3 Stopping the router 61
- 2.4 Logging in from a console 62
- Chapter 3 63
- Command operation 63
- 3.2.1 Login 65
- 3.2.2 CLI Actuation 65
- 3.2.3 CLI Termination 65
- 3.2.4 Prompt 66
- 3.2.5 Complement Function 67
- 3.2.6 Help Function 67
- 3.2.9 History Function 69
- 3.2.10 Pipe 70
- 3.2.11 Redirect Function 71
- 3.2.12 Paging 71
- 3.2.13 Warning Messages 71
- 3.2.15 Automatic Logout 72
- 3-16 GR2K-GA-0015 78
- Chapter 4 79
- 4.2 Setting login security 81
- 4.3 Setting the time 84
- 4.4.1 RM/RP board 85
- 4.4.2 NIF board 86
- 4.5.1 Overview 87
- 4.6 Consideration of security 88
- 4.7.1 Setting using command 89
- Terminal 90
- IP address of own router 91
- Must be “aux.” 91
- Double-click 92
- Click [OK] 94
- Double-click the 94
- Click [Next] 95
- [Make New Connection] icon 95
- Click [Finish] 97
- Click the new icon with 97
- Click [Properties] 97
- Click [Connect] 99
- 4-22 GR2K-GA-0015 100
- Ver. 07-02 100
- Chapter 5 101
- 5.1.1.1 Physical interface 102
- MAC address must have been 103
- 5.1.2.3 Frame Relay 104
- 5.1.2.1 Physical interface 104
- 5.1.2.2 PPP 104
- 5.1.2.4 ISDN PPP 105
- Both or either of the 116
- 5-20 GR2K-GA-0015 120
- 5.4.2.1 Interface information 121
- 5.4.2.2 Adjacent information 122
- This Router 123
- PIM Router 123
- (non-PIM) 123
- 5.4.3.1 Interface information 125
- 5.4.3.2 Adjacent information 126
- 5.4.4.1 Interface information 127
- 5.4.4.2 Group information 128
- 5-36 GR2K-GA-0015 136
- Figure 5-68 Log display 136
- 5.7.2.1 Interface information 140
- 5.7.2.2 Adjacent information 141
- 5.7.3.1 Interface information 143
- 5.7.3.2 Group information 144
- Confirm here 147
- Chapter 6 155
- Tasks During Operation 155
- 6.3 Confirming operation log 158
- 6.5 Confirming MC capacity 161
- 6.6.1 Adding the boards 162
- 6.7 Switching mode 164
- Chapter 7 167
- Troubleshooting 167
- 7.1.1 FAULT CODE is displayed 168
- 7.1.3 Mode cannot be switched 168
- 7.1.4 MC cannot be accessed 169
- 7.3.2 Dump file is created 175
- 7.3.3 Core file is created 176
- It must read “connected” 213
- MAC address must 213
- Confirm this content 217
- Section 5.2 219
- Both or one of these 220
- IP address has been set 222
- GR2K-GA-0015 7-57 223
- 7.7.2.1 PIM-SM network 227
- 7.7.2.2 PIM-SSM network 228
- [ROUTE-OS6] 231
- 7.8.3.1 Confirmation of State 238
- 7.10.1.1 PIM-SM network 246
- 7.10.1.2 PIM-SSM network 247
- 7.11.2.2 Check transfer state 250
- 7.11.7.2 Check label 253
- 7.11.7.4 Check LSP 253
- 7-90 GR2K-GA-0015 256
- COPS is Started 257
- COPS is in Operation 258
- SNMP manager 260
- Chapter 8 263
- Maintenance Procedure 263
- Changes the dialog mode 266
- Selects binary mode (Note 1) 266
- Transmits the dump file 266
- GR2K-GA-0015 8-5 267
- Status of the standby system 272
- Operation mode is “duplex.” 290
- Expand the RP memory 292
- Install the RP again 292
- Start operation of the RP 292
- Stop operation of the RP 292
- Remove the RP 292
- Type of line (must comply 297
- Status of line 297
- 8.7 Line Test 299
- 8.7.2 Testing on WAN Line 300
- Must be 0 305
- 8.7.3 Testing on ATM Line 306
- Must be “up” 307
- 8-46 GR2K-GA-0015 308
- Chapter 9 309
- Software updating 309
- 9.1 Outline 310
- 9.2 Operation after updating 311
- 9-4 GR2K-GA-0015 312
- Appendix 313
- < Alphabet > 314
- VBR queue 324
- Virtual links 324
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